February 15th, 2010
Ron Bongo and his CorraTech leadership team pushes the company’s core values of excellence, creation and integrity. The commitment to transcend client targets and Ron Bongo’s passion to innovate has been verified to clients over and again. Corra Technologys management brigade has been carefully gathered. Wide-ranging, complimentary talents and sector know how span this leadership team. Ron Bongo assures that every brigade member must have both an uncompromised dedication to furnishing clientele value as well as the talent and skills to solve extraordinary client challenges.
Open source touter Ron Bongo is a big devotee of SUGARRCM for CRM applications. With over 5,000,000 downloads and 5,000 clients, in 75 spoken languages with more than 600 extensions, SugarCRM is the world’s fastest expanding CRM software available today. SugarCRM’s open source architecture grants organizations to easily customize and integrate business processes paramount to your success.
For most organizations, Enterprise Resource Planning (ERP) systems are the mission-critical backbone of business dealings and communication. Besides offering the core transaction processing that complex enterprises need, ERP systems are often the launch pad for strategic first steps.
CorraTechs Customer Relationship Management practice lead by Ron Bongo, has conducted extensive analysis of open source Customer Relationship Management applications and functionality across the entire open source universe. The Open Source Center of Excellence has found after rigorous analysis which open source Customer Relationship Management applications are enterprise ready that can furnish the robust enterprise architectures, functionality and business models our clientele require.
Ron Bongo continues to be an active evangelist for Open Source Software. Open source has developed in popularity as well as in quality over the last ten years and has supplied developers with valuable programming resource for almost any applications Ron Bongo says, and he points out that anyone who is interested in learning more about open source can get education in four ways: online resources, formal classes and trainings, organized seminars, and self-study Podcasts, videos, documentations and other tools can be obtained through web resources and other product usually formulated by a community of developers and programmers coming from different parts of the globe. This is probably the best way to learn about open source software and programming, as continued support and additional resources can be further obtained from the open source community.
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September 23rd, 2009
Intelius, a company known as a leader in terms of technological innovation, was able to continue its involvement in philanthropy despite the tight economic situation last year. Headquartered in Bellevue, Washington, the company was able to increase its contributions to society.
Instead of seeing the global economic recession as a hindrance, Intelius had considered it a perfect time to focus more on its role on social responsibility. While others in the corporate sector have cut back on jobs, wages, as well as on charity, Intelius was able to enhance its contributions to several charitable groups. And instead of cutting back on jobs and wages, the company had gathered its entire workforce and encouraged them to take part in the company’s philanthropic programs.
Inspired by its founder and current CEO Naveen Jain, Intelius was able to stand out for its exemplary contributions to society. The company offers more than just signed checks. Aside from financial donations, Intelius also adds in a couple of volunteer hours to maximize its contributions to the community. By initiating a couple of philanthropy related programs within the company, Intelius was able to upgrade its giving capacity. One of its established company-wide programs allows the company’s workers to receive 12 hours of paid time as a reward for the energy and time they have spent volunteering.
As an active partner of community, the company was able to reach out to over 50 local charities promoting education, healthcare, youth and family. For 2008 alone, the company was able to donate more than $210,000 to a wide range of nonprofits. In addition to that, the company was also able to channel $170,000 to a scholarship endowment program intended for deserving undergraduates enrolled in the University of Washington. The company had also offered its share of humanitarian services to the rehabilitation of the damages brought about by Hurricane Katrina.
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September 13th, 2009
Affiliate marketing is a lot like an auction. You feature the assorted products on your internet site and for your time, every sale or lead earns you commission. It isn’t nearly as much work, very few overheads, it works while you sleep, and what’s even better, it’s comparatively easy to master. To begin, you must determine which items or area you’d like to specialize in. A method of going about this is, discover solutions to issues a particular group of interenet users are going through, and then which solutions will help them. One of the better ways to find this is to find unique highly targeted longtail keywords or phrases; generally customers search for these less, even so a higher percentage of these convert to a sale.
If you’d like to root out these crucial words or phrases, it’s recommended that you use Micro Niche Finder. Data compiled by Micro Niche Finder or similar computer programs or computer software produces a listing of related keywords which you can focus on in order to get an advantage when it comes to ranking on an web based search. Additional data is also available from the application, for example how many searches each one gets, exactly how many different sites are using those keywords, and details on the competition too. Finally, the data generated can help you find the best domain, subject matter for your website, and point out the best goods to trade. The next step is to construct a website; however there are still essential tasks to complete. Search engine optimization is an absolute must. Here SEO Elite information can help may help. This computer program automatically analyzes competing websites and helps you by stating what you must do to receive a good rating in the search engine results. In SEO Elite the information provided by the application suggests where you might find pertinent links, the best keywords, and even an extensive listing of sites for submitting articles to refer to. In summary, Seo Elite information is the same sort of advice that a specialist in search engine optimization might provide. Once you decide on your niche, have your product ads, and your website has been completed, it is time to get your web site up in the search results. You will collect regular payments and wonder why you doubted that affiliate marketing would work for you!
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March 17th, 2009
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January 24th, 2009
Van & Man is a small family run venture based in South West London that may assist home owners moving furniture inside, to or from South London to villages throughout Britain including Holmfirth, Soham, Woburn Sands, Letchworth and Walton. We have a mixture of trucks and everything necessary to facilitate your move. Unlike several of our rivals, we’re a completely registered United Kingdom Ltd. Company and hold all requisite employees, indemnity and controls to insure you’ll have no concerns.
Man and Van guarantee a honest and affable product - significantly for our customers this means that you will not need to abide with the anonymity of the vaster removal companies. Tell us what you need doing and we will try our hardest to assure that there are no more problems. Some clients may just demand to drive a couple of valuables through town whilst other firms contact us nearly day to day.
Get rid of the tension of your removal by employing Man and Van. There’s zero buried tolls with our service. For moves in London town we just bill you from when we arrive at your place until when we finish. For those of you thinking of moving a longer distance such as Bovey Tracey, Edenbridge, Golborne, or Barnstaple then give us a ring and you will get a estimate specific to your demands.
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May 23rd, 2008
Perhaps you’ve heard of people making a living with ecurrency exchange.
Perhaps you’ve already read about it on someone’s dxinone blog. If this is so, chances are you are looking for the best e currency exchange program to learn this system from.
Basically, there are two types of people when it comes to the dxinone system. The first type, are the people that hear about the dxinone system and how it works, they may even hear stories from people Making a living with ecurrency exchange, but they just don’t believe it’s true, they assume dxinone = scam that there is no way such a system is possible to make money. It’s not in their reality so they just assume that the dxinone system is not possible for you make a living with e currency exchange.
Then there is the other type of person, the one who believes in this opportunity and thea person that believs it is possible to make a living with E currency exchange. These people are the ones who took the “risk” to get started and invest a little bit of their money, and are the ones that are making all the big money with the dxinone system today.
If you are reading this it means you are the second type of person, and you’re looking on how to get started in making a living with ecurrency exchange, or at least getting a nice second income with it. I know because this is the way I got started, and I can tell you two things:
1) Owning a website that deals with ecurrency exchange, I have access to many people interested in the dxinone system. I can tell you that to this day, I have heard only positive testimonials.
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There are two paths you can take to learn how to make a living with ecurrency exchange. The fast and secure method, which is getting a course and learning it directly from a pro. And if you’re on a tight budget, asking around and learning about the system by yourself. Either way the end of the road ultimately leads to you adding a second stream of income, and who knows, maybe even making a living with ecurrency exchange.
Discover what are the best ways to learn about e-currency exchange, visit my site (http://www.currencytrading-center.com) for the inside scoop on my dxinone. system review
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May 14th, 2008
Most employees, business owners and managers are so close to the problems that they frequently miss what’s right in front of their eyes. As a customer service consultant and trainer I frequently get to come in to help pick up the pieces and get to see the causes behind the scenes.
What I see the most frequently is the technical staff, those that have created the products or services and understand it so thoroughly that they can’t understand why a customer doesn’t see what they see. The usual result is that the employees say “Stupid customer” when they should be asking why the customer is even asking for help.
Let’s look at an example:
I was recently working with a client who said he was getting frequent calls from customers saying they couldn’t download files from the website. Every time he looked into it the employees assured him that everything was working. When I looked at the emails there were 4 or 5 that basically said “Can’t download file xxxxx.pdf”. [More than one would indicate there is likely a real problem, or an misunderstanding on how to do it.]
The employee checked the download. It worked for him so his response back to the customer was “It works here.” A CYA answer, internally focused. Not a hint of getting what the customer wanted, the files.
After sending several emails one of those customers sent an email to the president asking why they had not gotten the problem resolved. The president looked into it, got an assurance from the employee that there was nothing wrong and that this was one of the really stupid customers that didn’t know how to download. So, the president let it drop based on the employee’s assurances.
Let’s analyze what just happened.
- Customer’s View
A customer said he couldn’t download files from the website. Do you see that the customer wanted the files he had tried to download, and he had even offered assistance. But he got no help at all to get what he wanted…the files.
- Company View
The website had been set up to deliver a series of sales steps to customers starting with the free PDF files they were trying to download. If the customer doesn’t get the files, I’d say 98% of the customers went away in the first 3 seconds. That basically says that these 4-5 customers represented about 250 potential prospects, with 245 of them going away. The employee should be trying to find out why a customer was having the problem instead of “Works here” which only aggravated the customer.
There are two clear issues missed here:
Not meeting the customer’s needs (getting the files). Help your employees to always look at it from the customer’s perspective before they respond. Always deliver what the customer was looking for before taking any other step. If you don’t know what the customer wants, ask, and then deliver.
Not resolving the problem. Even though it had been checked by an employee he was so used to push this before pushing that while standing on the left foot that he wouldn’t recognize a problem that was caused by someone standing on the right foot while pushing the button. And, believe me, if 4-5 let you know there are others out there having problems and you’ll never know it.
When I checked the website statistics, the website had thousands of viewers on that page, and no one had yet downloaded a single file on that page. Does that say something?
And, of course not one person had ever called to buy that product from the website.
What would happen if we looked at this from the customer’s viewpoint?
First, the customer had actually tried to download something from the website that HE WANTED. But the response he got appeared as “I checked my work at this end, I’ve done my CYA and I’m covered.” Not a thing mentioned about the customer’s need.
A better answer from the employee might have been,
“Thanks for notifying us of a potential problem. I’ve attached copies of the files you requested in the email. [Gave the customer what he wanted]. Sorry you were having trouble. We’re looking into it.
If we called you would you help us understand why you were having trouble downloading so we could prevent the problem for other valued customers? You would be a big help to us. I’ll even send you a free xvxvxvxv for your troubles. Thanks!”
Do you see how different that is. First it meets the customers needs, and 2nd it attempts to resolve the customer’s problem, and the company’s.
Alan Boyer
President/CEO of The Leader’s Perspective
Customer Service Training that really works.
Go to http://www.leaders-perspective.com/Customer-Service-Training.aspx to sign up for our weekly Hints and Tips.
Helping People and Companies Worldwide Reach Further Than They Ever Thought Possible….FASTER
AlanBoyer@leaders-perspective.com
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May 12th, 2008
For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all business and interactions with customers. The main purpose of Customer Relationship Management is to allow businesses to better manage their customers through the introduction of reliable systems, processes and procedures for interacting with those customers. A good CRM program helps the business acquire customers and service the customers. Good CRM also helps retain good customers, and identify which customers can be given a higher level of service.
CRM is a complex mix of business processes, enterprise strategies and information technologies, which are used to study customers’ needs and behaviors to help businesses develop more substantial relationships with them in order to get greater results.
In the late 90’s, customer relationship management mainly consisted of just an index file, an answering machine and a telephone. Today, an advanced CRM system has evolved into an Excel spreadsheet and more. CRM systems normally consist of email and/or snail mail, marketing campaigns, contact manager programs, sales tracking program, and multi-media contact center or voice mail system.
A successful CRM strategy doesn’t just mean simply installing and integrating a software package; it also involves a wider approach including modifying business processes based on the needs of customer, training of employees, adopting relevant IT systems and software, and IT services that allows firms to track their CRM strategies.
Good CRM software can help run an entire business by allowing companies to maintain all customer records in one centralized location that is accessible to the whole organization. Front line offices have systems that are set up to collect data from the customers for processing at the data warehouse where data is stored, orders are filled and tracked, and sales data analyzed.
One of the most common causes for customer relationship management system failure is poor data quality, which can be easily avoided. CRM systems are as useful as the information it provides. The old saying “garbage in, garbage out” can be applied to CRM data quality. To ensure good CRM data quality, be sure to input the data accurately; check data entries twice to minimize the possibility of duplication; if there is an error in the provided information or if the information is not complete, then re-establish contact with the customer to recheck the data. Customers generally do not get annoyed at this; instead it makes them more appreciative of the extra customer service.
For a more comprehensive look at CRM visit top-crm-solution.info. Susan also enjoys writing at health-and-fitness-hub.info.
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April 30th, 2008
I see affiliates from two perspectives.
Firstly as an affiliate, I see myself as a business partner to those merchants that I promote. I send them traffic, and if I make sales for them, I expect to be paid for my efforts in the form of a predefined percentage or lump sum.
As a merchant, I see my affiliates as partners and value the traffic they send me. My utmost priority is to make sure that any sales that are made are credited to the affiliate that sends me the traffic. This is essential if my affiliates are going to trust me and put effort into promoting my products. This is essential if I want my business to grow!
Most of my own products are related to internet marketing and webmaster tools. Because of the nature of these products, those visitors are likely to be knowledgeable of affiliate programs and probably Clickbank as well.
Imagine this scenario:
Joe goes to Google and searches for “webmaster tools”. Something caught his attention over in the Pay Per Click ads, an affiliate link to a product that promises to make link exchanges easier.
“Hmmm” thought Joe. “That looks like a great tool”.
Joe clicks on the PPC link and is redirected to a sales page. Scrolling to the bottom of the page, Joe sees that the product is $97.
“I want this”, thought Joe, “but $97 is a bit steep”.
Joe searches the webpage for that magic link, and he finds it easily.
“Great” says Joe out loud. “A link to a Clickbank affiliate program, and this program pays 50%”.
After a few minutes, Joe has signed up for the affiliate program, created his own affiliate link, typed it into his browser, and revisits the sales page.
Joe’s mouse clicks the buy link. He fills in his credit card details and clicks the purchase button. Closing his browser, he checks his e-mail. He watches as two e-mails are downloaded to his machine. The first is the download information for the new software he purchased, the second one is an e-mail with the Subject “Congratulations Joe, you have made a sale”.
Joe checks his stats online for this new affiliate program and sure enough, he has made $48.50 commission on this purchase. In other words, he only paid $48.50 for the product.
OK, what is wrong with this scenario?
Is it fair that Joe used his own affiliate link to make a
purchase?
What about the affiliate who advertised this affiliate program at Google? That affiliate paid for the click that started the sale process, yet did not get the commission.
What is going through the minds of merchants who place links to their affiliate programs on their sales page?
I would imagine that some merchants think about these points:
* I want to make $48.50 per sale minimum.
* If I offer it for $97 and give 50% commission to affiliates I will make my goal of $48.50 per sale.
* By adding an affiliate sign up link to the sales page, I can encourage people to sign up for my affiliate program, buy through their own link and get the software for the real price of $48.50, but the customer will be happy thinking they saved $48.50.
*Great plan!
I am sure that a lot of merchants don’t see things this way - they just don’t think hard enough about their affiliates.
A merchant that uses a link to his/her affiliate program on the sales page is using affiliate traffic as free traffic (whether they intend to or not). After all, the merchant does not need to spend time optimising pages or buying traffic - their affiliates will do that and send the traffic to the sales page for free. If an affiliate sends someone who becomes a customer, the merchant will make their money.
The big problem here is that being an affiliate is hard work. You do have to create content, buy and review products, possibly even pay for advertising. If YOU are doing these things as an affiliate, is your merchant doing their bit to protect your you? Unfortunately the majority of Clickbank merchants don’t, and affiliates waste their time building pages and buying advertising to promote merchants who don’t deserve it.
The bottom line
—————-
If you are promoting products aimed at webmasters, the traffic you send will likely know how to “steal” your commission. In this situation it is vital to only promote merchants without the affiliate sign up link.
If on the other hand you are promoting products to the general public, e.g. weight loss products, dog training eBooks etc, this affiliate sign up link poses less of a problem since most of the traffic you generate wont be affiliates themselves (most wont even know what an affiliate is) and wont have the necessary skills to sign up at Clickbank, create a link and purchase through their link just to get a commission.
What can you do?
—————-
If you find a merchant that you want to promote and they have an affiliate sign up link on the sales page, contact them. Tell them about your concerns and that they should treat you as a partner, not the source of free traffic. Suggest that they remove this affiliate sign up link.
The usual reaction I get
————————
Merchant: “I get a lot of affiliate sign ups from this link,
there is no way I am removing it!”
Ask the merchant how many of those affiliates ever make a sale or ever send any traffic. This is exactly my point. The merchant is getting a lot of sign ups purely to get a discount. For every person who signs up as an affiliate to get a discount, there is one affiliate somewhere being robbed of his/her rightful commission.
Most of the “affiliates” you get via a sign up link on the sales page are only signing up to get a discount, they are unlikely to ever try to sell that product.
The only affiliates who will promote the product, are those that buy the software, use it and like it. They see the benefits and can sell it well to their visitors. These are the only affiliates worth getting, and you wont get them from an affiliate sign up link on the sales page.
The best way of getting hard working affiliates is to protect your affiliates from this type of link hijacking, gain their trust and do everything you can to help them out. Build a relationship with your affiliates and most of all, make sure they are rewarded for the traffic they send. To this end, remove that affiliate sign up link, and when someone buys your product, send them an e-mail outlining the benefits of your affiliate program. Active affiliates respond well to knowing their merchants are protecting their interests.
A final thought
—————
If there are two similar products, similar price, similar commission, one sales page with an affiliate sign up link, one without, which would you prefer to promote? If you want to make money online with affiliate programs, take it seriously and start contacting merchants.
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Andy Williams is author of the free, ezSEO
internet
marketing newsletter, offering subscribers up-to-date
information on all aspects of internet marketing.
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April 6th, 2008
One sure-fire way to loosing out big time on your business profits is from incidences of excessive refunds and chargeback requests. If the number is high in any period you could risk loosing your third party merchant account altogether. So what do you do when there are some who will request a refund within 15 minutes of purchasing your product? Or even more pettier are those who will wait until the last possible moment to request a refund. Well not all is lost because merchant account providers are very well informed as to the credit card numbers of persistent refund and chargeback claimants. Just like their list of fraudulent credit card users, stolen credit cards etc they have a database of what I call “Refund Junkies”. There appears to be no end to the unethical tactics some people will use to get your product for free.
Use the following tips to further safeguard against refunds and expensive chargeback costs. The good news is that refunds are easy to process and do not carry any additional fees. However as a merchant you want to ensure that refunds are kept to a minimum.
1. Clearly State the Billing Name
First and foremost state the name of your third party credit card processor on your sales pages and include them in your terms and follow up email receipts so
that customers are fully aware of what company name will appear on their billing statements. This will reduce the number of customers who do not recognize the billing name on their statements from contacting their credit card issuers for a chargeback. This one factor can lead to an unprecedented number of chargebacks claims.
2. Provide Your Customer Support Details
Provide your email address so that customers can contact you regarding any queries about their order. Make sure that you answer them in a timely manner to avoid unnecessary delays. If a customer is not responded to promptly they are very likely to make a refund request.
3. Offer Lifetime Updates
Offering your customers lifetime updates to your product and services to add value and will encourage them to remain customers in the knowledge that they will always receive your most current edition of your goods.
4. Reward Loyal Customers With Exclusive Privileges
Offer your customers a product that can be used freely as long as they are fully
paid members, as part of a membership site. Or use a tool which is only available to customers and cannot be accessed after a refund request is made. As long as your offer is valuable to your customers and members you are will substantially reduce the number of refund requests.
5. Provide The Best Guarantee
Your guarantee could become a thorn in your side if you have a very short time span before customers can test out and use your product. But studies show that the longer the guarantee period the less refund requests are made because customers are more comfortable with their rights to cancel if the product or service does not meet their needs.
This is at your discretion as a merchant so testing is important to work out what is best for you. Remember to take into account that some third party processors have a limit on the maximum refund time their merchants can issue to customers.
6. Accurate Product Descriptions
Avoid making bold claims that are “too good to be true” if you cannot deliver the results. You could be setting yourself up for a big fall and your customers will request refunds if your product description does not fulfill their needs. You could also be breaking the law and be liable to charges if a law suit is brought against your company. Make sure your sale letter accurately reflects your goods for sale and highlight the TRUE benefits of owning the goods.
7. Surprise Bonuses
It is a great surprise when you buy something and receive additional unadvertised
bonuses. This can warm your customers to your company and can only please them. It also demonstrates that you do not need to publicize your bonuses because you believe in your product so much that it will sell on its own merit.
Dispelling Myths
All too often I have read articles and statements claiming that with third party merchant accounts there are no chargeback fees and that you never have your company name display on customer statements. These claims are inaccurate.
The facts are that some do not have chargeback fees. I have personally researched 90+ third party processing companies and have contacted them to verify certain key points in their terms of contract and fee schedule. There are some third party processors that do not issue chargeback fees or refunds, such as can be found with some digital gold currencies. In this case the merchant must initiate a refund directly to the customer.
There are some third party processors who do not levy chargeback fees but you will find that these are very few in number and they will typically have a higher processing fee to cover their costs. Don’t be mistaken in thinking that third party processors do not pass on chargeback fees to their merchants. You only have to read their terms in full to find out exactly what you can expect to be charged for per chargeback incident. I highlight these important facts in my book The A-Z of No Merchant Accounts for your convenience.
Nancy P Redford shows you how to Take Online Payments for any web site without a costly merchant account. Stay safe on the Internet by getting wise to Online Scams
and Shams. Plus get some of the best business tools and resources for your home-based business here at: http://www.miriadz.com
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