Ron Bongo and his CorraTech leadership team pushes the company’s core values of excellence, creation and integrity. The commitment to transcend client targets and Ron Bongo’s passion to innovate has been verified to clients over and again. Corra Technologys management brigade has been carefully gathered. Wide-ranging, complimentary talents and sector know how span this leadership team. Ron Bongo assures that every brigade member must have both an uncompromised dedication to furnishing clientele value as well as the talent and skills to solve extraordinary client challenges.
Open source touter Ron Bongo is a big devotee of SUGARRCM for CRM applications. With over 5,000,000 downloads and 5,000 clients, in 75 spoken languages with more than 600 extensions, SugarCRM is the world’s fastest expanding CRM software available today. SugarCRM’s open source architecture grants organizations to easily customize and integrate business processes paramount to your success.
For most organizations, Enterprise Resource Planning (ERP) systems are the mission-critical backbone of business dealings and communication. Besides offering the core transaction processing that complex enterprises need, ERP systems are often the launch pad for strategic first steps.
CorraTechs Customer Relationship Management practice lead by Ron Bongo, has conducted extensive analysis of open source Customer Relationship Management applications and functionality across the entire open source universe. The Open Source Center of Excellence has found after rigorous analysis which open source Customer Relationship Management applications are enterprise ready that can furnish the robust enterprise architectures, functionality and business models our clientele require.
Ron Bongo continues to be an active evangelist for Open Source Software. Open source has developed in popularity as well as in quality over the last ten years and has supplied developers with valuable programming resource for almost any applications Ron Bongo says, and he points out that anyone who is interested in learning more about open source can get education in four ways: online resources, formal classes and trainings, organized seminars, and self-study Podcasts, videos, documentations and other tools can be obtained through web resources and other product usually formulated by a community of developers and programmers coming from different parts of the globe. This is probably the best way to learn about open source software and programming, as continued support and additional resources can be further obtained from the open source community.
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Experimental approaches in sensory substitution are beginning to provide access to arbitrary live views from a camera.
The console-based Oralux Linux distribution ships with three screen-reading environments: Emacspeak, Yasr and Speakup. Screen readers can be assumed to be able to access all display content that is not intrinsically inaccessible.
Further functionality remains limited compared to equivalent desktop applications, the major benefit is to increase the accessibility of said websites. A persons choice of screen reader is dictated by many factors, including platform and the role of organizations like charities, schools, and employers.
Later versions of Microsoft Windows include an Accessibility Wizard and Magnifier for those with partial vision, and Microsoft Narrator, a simple screen reader. The rest have some vision, from light perception alone to relatively good acuity. Linux distributions for the blind include Oralux and Adriane Knoppix.
Screen reader choice is contentious: differing priorities and strong preferences are common. Screen readers are a form of assistive technology potentially useful to people who are blind, visually impaired, or learning disabled, often in combination with other AT such as screen magnifiers. There are also open source screen readers, such as the Linux Screen Reader for GNOME and NonVisual Desktop Access for Windows.
This month Anthony Loeff nonprofit volunteer is testing digital tools for people suffering from blindness Only a small fraction of this population, when compared to the sighted community, have Internet access.
Access technology such as screen readers and Screen magnifiers enable the blind to use mainstream computer applications. Recent versions of Microsoft Windows come with the rather basic Narrator. The Macintosh OS also comes with a built-in screen reader, called VoiceOver. The open source GNOME desktop environment long included Gnopernicus and now includes Orca. The latter developed in part by Knopper who has a visual impairment. The movement towards greater web accessibility is opening a far wider number of websites to adaptive technology, making the web a more inviting place for visually impaired surfers. Near 8 percent of those deemed legally blind, by any measure, have no vision. While Apple Mac OS X includes VoiceOver, a more feature-rich screen reader. Web browsers, word processors, icons and windows and email programs are just some of the applications used successfully by screen reader users. Most legally blind people 62 percent do not use computers. The primary audience for such applications is those who have difficulty reading because of learning disabilities or language barriers. Indeed, using a screen reader is, according to some users, considerably more difficult than using a GUI and many applications have specific problems resulting from the nature of the application. A screen reader is a software application that attempts to identify and interpret what is being displayed on the screen. This interpretation is then represented to the user with text-to-speech, sound icons, or a braille output. More and more, screen readers are being bundled with operating system distributions.
We would like to give you several situations, when you may need custom development and programming to improve Microsoft CRM functionality. This overview is for programmer, software developer, IT specialist, database administrator.
Microsoft CRM, the CRM application from Microsoft Business Solutions utilizes almost all the recent Microsoft technologies: .Net (it is actually written in C#.Net with HTML and Javascript at the web client side plus has Microsoft CRM SDK with C# and partially VB.Net samples), Microsoft SQL Server, Microsoft Exchange 2003/2000 and others. Now to give you brief review from the workflow and messages - you can send email directly from Account, Contact or Lead and it will be processed by Microsoft CRM-Exchange connector. This email will have GUID in the message header. When addressee answers the email - it will be processed by the connector - it will recognize the GUID and will find the original activity and will attach this email as closed activity to the original object: contact, account or lead. This is very nice feature, but in the real world you may have these situations:
1. CRM user will not use CRM interface and will send email from his/her Outlook. Addressee will receive and respond and these emails will not be handled by Microsoft CRM-Exchange connector. They will not have GUID and connector has no idea on what to do with them.
2. Imagine, that you have Account Best Corporation, with contact person John john@bestcorporation.com. Now new person in Best Corporation, Susan sends you message from susan@bestcorporation.com - and her email will not be connected to your Best Corporation account, because this email doesn’t have GUID and it also doesn’t have matching email in the contact person. So - it is probably nice to catch emails by domain name as well, say - all the emails, coming from www.bestcorporation.com should be attached to Best Corporation account.
3. Now - your sales rep initiated the first email to the client from Microsoft CRM and got response, transferred back into CRM account. Then he occasionally replied on the reply from outlook - this reply, having GUID will be replied back and not transferred into MS CRM, because MS Exchange connector “thinks” that this message was already replied by the first reply.
4. To decrease the possibility that users will use outlook to send new messages and answer the messages from there - you would probably like the idea to delete them from MS Exchange database when they are transferred to the CRM. In this case they will not be seen in MS Outlook (We are not talking about Microsoft CRM Outlook client, where you actually see CRM data and objects)
If you are programmer or software developer - you can actually program these advancements and we’ll give you the direction.
This technique is COM+ applications, registered as Microsoft Exchange sinks or handlers. You can use VisualStudio.Net, but you will not have debugging available, because these applications will work as event handlers. Microsoft Exchange allows you to alter it’s logic in the events, exposed for custom handling. Incoming emails should be handled, when ONSYNCSAVE Microsoft Exchange Database event is fired before the commitment. You use Microsoft CRM SDK to create the email activity. You should use direct SQL update to flag the activity as closed (however not recommended by Microsoft - but Microsoft CRM SDK doesn’t have the method to close the activity - so you really don’t have an option from SDK side). Outgoing emails should be handled with so-called transport events firing, which is more complex and less documented part of Microsoft Exchange SDK.
Happy customizing! if you want us to do the job - give us a call 1-866-528-0577! help@albaspectrum.com
About The Author
Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies - USA nationwide Microsoft CRM, Microsoft Great Plains customization partner, based in Chicago, California, Colorado, Arizona, Texas, Minnesota, New York, Georgia and Florida, Canada, UK, Australia and having locations in multiple states and internationally (www.albaspectrum.com), he is Great Plains Dexterity, SQL, C# and VB.Net, Crystal Reports and Microsoft CRM SDK developer; akarasev@albaspectrum.com
